We can start engagement at a logical departure point: ideation. Or we can home in on a specific part of the process as an alternative.

All our solutions are bespoke and based entirely on the client's unique situation and needs.

If we start at Ideation, we offer thinking partnerships and collaboration sessions with client staff to consider what the future of the solution would be. We co-design this into a visual articulation to ensure both that we understand each other, and that we agree on the key commonalities we need to succeed. We use a variety of techniques in the visualisation process, including info graphics and prototypes. We ensure we listen without barriers to outside-in views: our end consumers. This view is critical and often difficult without outside help from a thinking partner like us. We reflect together on what we see, and change it until it fits.

Ideation allows us to dream big, to think into possibility and shape an alternative future.

The Requirements phase is where we take our big, bold dream and plan it on a roadmap for execution. We continue using our collaboration sessions and thinking partnerships, as these unlock our best collective thinking and ownership. We continue to obtain input from our consumers. The visualisation becomes more detailed and we focus on usability and design, to ensure the end product is practical and effortless to purchase and use.

During this phase we start preparing the rest of the client team and other key stakeholders to transition into the new future. We have business and sales readiness as an intentional focus while we are building the new state. There's no use building something super and we don't have the ability to adequately sell or support it, correct? We continue this during the Design and Build phases.

In final preparation for Implementation we use the transition tools we've built along the way. We use a variety of tools based on what is required, including virtual launches, animation, communication media, blended learning and collaboration tools.

Post-implementation reviews are key to future improvements. We run through thinking partnerships with ourselves, our clients and the end consumer to evaluate the future state we have created. These logically illicit a number of new ideas, which feed into the next cycle of Ideation.