The Competency Management Chain © provides an integrated framework and methodology to manage people in such a manner that both the organisation and the individual may achieve their objectives. It provides a holistic people management approach through a focused, logical sequence.

Offerings include:

• Workshops for HR, line managers and executives
• Design of purpose-built methodologies and frameworks
• Assistance with implementation, both to HR and business professionals
• Consulting based on unique requirements

Mandevco offers expertise in a wide range of HR services in this regard:

• Job descriptions
• Job / role profiling
• Job / career structures and paths
• Competency profiles
• Skills profiles
• Competency gap analysis tools / audits
• Skills gap analysis tools / audits
• Performance review systems and techniques
• Performance review tools
• Performance review coaching

Offerings include:

• Workshops for HR, line managers and executives
• Design of HR tools as required
• Assistance with implementation, both to HR and business professionals
• Consulting based on unique requirements

“Your goal is not to drag along the unwilling and uncaring, with all your attention focused on this minority.
Your objective is to create energy and engagement around the change
that produces momentum and support at all levels in the organization.”

From the book “How to Implement Successful Change in Our Personal Lives and Professional Careers”
(ISBN 7-930885-50-4) by Jeffrey M. Hiatt

The key to any successful business venture or project is how successfully the venture, and the change it brings, has been driven into the market (and the organisation).

Offerings include:

• Change impact analysis
• Design of a change management strategy
• Design of a change management implementation framework, including communication plans
• Embedding change management skills into the organisation, at various levels
• Providing change management tools and techniques
• Workshops for project teams, line managers and executives
• Coaching executives and managers during the implementation of a new change
• Consulting based on unique requirements

A manager’s job in the workplace is to get things done through employees. To do this, a manager should be able to motivate employees. But that’s easier said than done. Despite volumes of research, the subject of motivation is not clearly understood and is, more often than not, poorly practiced.

Mandevco’s value-add in the sphere of staff motivation addresses issues like:

• How to exponentially increase your businesses’ performance
• Who are your top performers?
• Who has latent potential that you can develop?
• How to manage (and motivate) your “problem people”
• Unlocking your own motivational barriers
• Practical tips and techniques on how to implement proper motivation in your environment, immediately

Offerings include:

• Workshops for HR, line managers and executives
• Assistance with implementation, both to HR and business professionals
• Consulting based on unique requirements
• Coaching executives and managers
• Linking motivation into change management initiatives and plans

Mandevco utilises the ADDIE model to design learning solutions. ADDIE is an Instructional Systems Design (ISD) model which consists of 5 phases: Analysis, Design, Development, Implementation and Evaluation. ADDIE represents a dynamic, flexible guideline for building effective training and performance support tools.

The analysis phase

In the analysis phase, the instructional problem is clarified, the instructional goals and objectives are established and the learning environment and learner's existing knowledge and skills are identified. We typically address some of these questions during the analysis phase:

• Who is the audience and what are their characteristics?
• What is the desired new behavioural outcome?
• What types of learning constraints exist?
• What are the delivery options?
• What are the pedagogical considerations?
• What is the timeline for project completion?

The design phase

The design phase deals with learning objectives, assessment instruments, exercises, content, subject matter analysis, lesson planning and media selection.

The design phase includes:

• Agreement on the project's instructional, visual and technical design approach
• Apply instructional strategies according to the intended behavioral outcomes
• Design the user interface and user experience
• Create and test a prototype
• Apply visual design (graphic design)

The development phase

The development phase is where instructional designers and developers create and assemble the content assets that were blueprinted in the design phase. In this phase, storyboards are created, content is written and graphics are designed. If e-Learning is involved, programmers work to develop and/or integrate technologies. Testers perform debugging procedures. The project is reviewed and revised according to any feedback given.

Offerings include:

• Development of classroom or workshop-based materials and assessments
• Development of on-line / e-Learning materials and assessments
• Custom-built components to supplement these, based on specific requirements and available technology
• Video
• Music
• Television broadcasts
• Computer animations
• Mobile learning
• Knowledge portals
• Electronic FAQ mechanisms
• SMS / text technology
• Development of support material like quick reference cards, posters and display media, facilitator tools
• Development of performance support tools

The implementation phase

The implementation phase is when the learning solution is rolled out to the learner base.

We believe that our clients and their internal support structures are best equipped to implement learning solutions (for long-term sustainability). We design our solutions so that they can be implemented with or without our assistance, based on client preference and resourcing models.

However, fully outsourced solutions are available if this is the preferred option.

The evaluation phase

The evaluation phase measures whether the initiative has met its objectives.

Offerings include:

• Design of MIS and measurement tools
• Linking formative and summative learning assessments into the overall project / initiative’s success measurements
• Determining whether the change is being embedded
• Determining areas of success and areas for improvement

Not all software systems are created equally. In many cases, the difference between a good user experience and a great one has as much to do with technical excellence as with the ability of the user to intuitively apply the technology. Let’s be honest: A technically functional system that cannot be used by its human operators is practically dysfunctional.

The importance of the user:

Computers are not used by other machines but form an integral part of the modern human’s daily routine. This crucial aspect is frequently neglected when system designers attempt to translate functional requirements into electronic front-ends. How many times have you heard frustrated software engineers comment on apparent user ineptitude, when the true reason for this can be attributed to system usability? At Mandevco our approach to usability starts and ends with the human being who will be expected to use the software product to its full potential.

Offerings include:

• Development of a comprehensive usability strategy and approach
• Collection of client requirements through custom-designed Client Focus Groups aimed at understanding the needs of the system end-user
• Design and creation of electronic usability tests that provide a measurable indication of the potential usability problems that users might encounter
• Heuristic analysis of existing software front-end designs
• Usability analysis of the processes, procedures and artefacts required to enable software technology into a particular user group

Prototyping has become an integral part of the designer’s arsenal. Mandevco has used prototyping of both software systems and learning solutions with great success.

Most consumer products, from cars to toothpicks, are subjected to a prototyping process to ensure that they perform adequately once they go into production. Interpretation of functional requirements is the key to designing software products and learning solutions that meet the needs of the end-user, and designers are therefore increasingly concerned with the construction of pre-production prototypes.

Offerings include:

• Assistance with the collection of requirements from clients, the business and the technical stakeholders using dedicated Focus Groups
• Design of a prototyping strategy that integrates with the life cycle of the software product and the design process
• Construction of low-fidelity (paper-based) prototypes
• Construction of high-fidelity (electronic) prototypes
• Creation of a detailed front-end standards document that can be used as a guide by system developers
• Documentation of the back-end implications that the front-end design will have on the back-end design
• Facilitating Client Focus Groups to test system functionality with end-users prior to development as feedback into the design process